Redwell Medical Centre

Appointments

Appointments

All consultations are by appointment and should be booked through the receptionist at the surgery. Please note, most appointments are 10 minutes long so if you have more than one problem, a separate appointment should be made. However, we do realise that some problems may take longer than others so if the surgery does not run strictly on time, please be patient.

If you are unable to keep your appointment, please cancel in good time so that we can offer it to someone else. If you do not cancel, it will be recorded as a “did not attend” on your records.

We try very hard to see patients when they need to be seen so please try to help us to help you by explaining what your problem is to the receptionist so that they can book you in with the most appropriate Healthcare Professional.

Online Appointments

There is availability to book routine GP appointments online via Patient Access.

Please be reminded these are for more complex or ongoing problems that need to be dealt with by a GP. Please contact the surgery in the usual way for appointments that can be dealt with by other Healthcare Professionals. Medicals/HGVs etc should not be booked online as they require an extended appointment and an upfront fee.

Home Visits

Home visits are for patients who are too ill to attend the surgery. Daytime visit requests should be made before 10.00am, giving the receptionist an indication of the problem and the urgency so that we can act appropriately. The Duty Doctor will call you back before agreeing to visit you.

Only emergency visit requests will be accepted after this time.

Please remember we can see three or four patients in the surgery in the time taken for an average visit.

Telephone Consultations

(Please note that all calls are recorded and may be used for training purposes).

If you wish to speak to a Clinician by telephone, please ask the receptionist. You will be asked what your problem is regarding and offered the most suitable appointment. Unfortunately, we cannot specify a specific time but please let the receptionist know if you will not be able to answer during a certain time frame.

If your problem is of an urgent nature and there are no face to face appointments left for that day, you will be offered a call back with the Duty Doctor.

Care Navigation

The doctors have asked our receptionists to request some brief information about the nature of your problem when you contact us to arrange an appointment, this will enable us to direct you to the most appropriate Healthcare Professional.

Doctors' Appointment Timetable

Please note this is a guide only and can change on a weekly basis.

Doctors' Appointment Timetable
Doctor Monday Tuesday Wednesday Thursday Friday
Leyden AM & PM AMAM & PM AM
Yee
AM & PM
AM & PM
AM   AM & PM
Cox
AM & PM
PM
AM & PM
AM & PM
Smith
AM & PM AM & PM

AM & PM
Kahwa
AM & PM   AM & PM AM & PM
Patel
AM & PM AM & PM

Loveday AM & PM AM & PM AM & PM AM & PM

We set aside some of the GP appointments to be booked "on the day" and the remainder as pre-bookable. GP appointment books are opened up 6 weeks in advance.

We are also open on Saturdays between 8am-11am for pre-booked appointments only.

We also have evening and weekend appointments available at the Extended Access Hub which is based at Albany House Medical Centre on Queen Street.

Appointment Timing

Most appointments are usually only for 10 minutes. 

If you have several problems you wish to discuss it may not be possible to deal with them all in 10 minutes and you may be asked to come back on another day.

If the doctor is running late (as often occurs) it is usually because the patients problems are taking more than the allotted 10 minutes to sort out or because they are having to speak to specialists at the hospitals.

In order to minimise the wait for patients, we have increased consultation times and allowed gaps in the surgeries for catch-up time.

Keeping strictly to time would mean ending the consultation after the allotted 10mins which we feel wouldn’t be acceptable.

Even if you haven’t been to the doctors for several years and you have a lot of problems to discuss then you may need to make another appointment at a later date or if you have several problems you can ask for a double appointment. It is also best to avoid discussing other medical problems during your medication review unless it’s related to your current conditions and medications.

Surgery Protected Learning Times

The Surgery will close at 12.30pm on the following dates for protected Learning Times:

2018:
  • 5th December 2018
2019
  • 16th January 2019
  • 13th February 2019
  • 13th March 2019
  • 3rd April 2019
  • 15th May 2019
  • 12th June 2019
  • 10th July 2019
  • 11th September 2019
  • 9th October 2019
  • 13th November 2019
  • 4th December 2019

Extended Access Appointments

Dated: 3-Jul-18

Wellingborough Hub is a new GP led evening and weekend service where local GPs and other clinicians offer a range of services for patients registered with a GP practice in Wellingborough.

Additional same day and booked appointments provided by GPs, Nurse Prescribers, Clinical Pharmacists, Practice Nurses and other clinicians outside of core General Practice hours.

These are available as follows:

18.30 - 20.00 Monday to Friday

08.00 - 12.00 Weekends

08.00 - 12.00 Bank Holidays

All appointments will be located at Albany House Medical Centre, Queen Street, Wellingborough. NN8 4RW.

For more information please view www.wellingboroughhub.co.uk and www.neneccg.nhs.uk/gp-extended-access-service.