Redwell Medical Centre


During the COVID-19 pandemic, to protect our patients and our staff we have had to put a number of procedures in place as follows:

-          All appointments will be done via telephone triage and you will only be invited up to the surgery by a Clinician if absolutely necessary.

-          Treatment area appointments such as vaccines or dressings have been significantly reduced but if you need or have an appointment it will be discussed beforehand to see whether this can go ahead or be postponed.

-          The front doors will be locked but an intercom has been installed that you will need to ring if you have to attend the surgery.

-          Prescriptions can be requested by phone, post, your pharmacy, letter box (at the front of the building) or online via Patient Access if you are registered for this service.

-          All prescriptions will be sent electronically to your nominated pharmacy.

Redwell Medical Centre would like to thank all of its patients for their understanding during this difficult time.


Everyone must stay at home to help stop the spread of COVID-19. This includes people of all ages – even if you do not have any symptoms or other health conditions.

Use the quick NHS Coronavirus status checker: to report your current experience of the virus which will help the NHS plan its response by showing where the virus is spreading and how It affects people.


You can only leave your home:

·         to shop for basic essentials – only when you really need to

·         to do one form of exercise a day – such as a run, walk or cycle, alone or with other people you live with

·         for any medical need – for example, to visit a pharmacy or deliver essential supplies to a vulnerable person

·         to travel to and from work – but only where this is absolutely necessary

If you do have to go out, ensure you stay 2 metres apart from anyone outside of your household.

If you have symptoms of Coronavirus (such as high temperature or new continuous cough) do not go to places like a GP surgery, pharmacy or hospital. Instead stay at home and:

·        Use the 111 online coronavirus service to find out what to do:

·        Only call 111 if you cannot get help online.

·        Call 999 if you have a life threatening emergency.

Please note we are not issuing medical sickness certificates for anything relating to COVID-19. Please visit for this instead.

If your employer still insists for a sick note because you are in isolation as you are deemed high risk, please
download this letter to provide to your employer which explains why we will not be providing a medical certificate or letter.

If you are at the most highest risk and clinically extremely vulnerable of severe illness from the virus, you may have already received a letter from the NHS to advise that you must shield for 12 weeks, for further information or to see if you fall into this category, visit:

There are other health conditions that can put you at higher risk of severe illness from Coronavirus and you are advised to be extra stringent with social distancing, for more information on this visit:

To help yourself stay well while you're at home:

  • stay in touch with family and friends over the phone or on social media
  • try to keep yourself busy – you could try activities like cooking, reading, online learning and watching films
  • do light exercise at home, or outside once a day – visit:

For further information go to or