Redwell Medical Centre is a busy practice with approximately 12,000 patients.
There are three GP Partners at Redwell Medical Centre – Dr’s Leyden, Yee and Cox and four salaried GPs – Dr’s Smith, Kahwa, Patel and Loveday.
We also have an Advanced Practitioner who is a Pharmacist, an Advanced Nurse Practitioner and a Paramedic Practitioner.
As well as this, we have Specialist Nurses who run Chronic Disease and Minor Illness Clinics.
You will be asked what the problem is when booking an appointment; this is to ensure you are seen by the most appropriate Clinician which may not always be a Doctor. Most of our Clinicians are able to prescribe and make referrals if appropriate. If they feel you need to be seen by a Doctor, this will be arranged by either booking you in for another appointment or getting the Duty Doctor to review you if it is of an urgent nature.
If you need a message to get passed to the Doctor, you can do this via our receptionists.
All members of the surgery primary care team are committed to achieve high quality services for you, our patients. In return for these standards, we ask that you take responsibility for your side of the bargain.
For details of our standards and how you can help.
No service is perfect. We certainly are not. If you feel that you have been let down by any aspect of our service, please write or speak to Angie Coles, on 01933 423424. More . . .
PALS is a core Primary Care Trust service for patients, their carers and families who want more information about PCT services or to discuss their concerns. More . . .
We ask you for information about yourself so that you can receive proper care and treatment. We keep this information, together with details of your care, because it may be needed if we see you again. More . .
Clinicians (Doctors and Nurses) in our practice always give due consideration to patients’ privacy and dignity when examining and treating patients.
Download the Bereavement Advice and Support leaftlet. The leaflet details useful numbers and provides you with help and advice during the early days of bereavement.
New contractual requirements came into force from 1 April 2014 requiring that GP Practices should make available a statement of intent in relation to the following IT developments:
The same contractual obligations require that we have a statement of intent regarding these developments in place and publicised by 30 September 2014.
Please find below details of the practices stance with regards to these points.
Summary Care Record (SCR)
NHS England require practices to enable successful automated uploads of any changes to patient’s summary information, at least on a daily basis, to the summary care record (SCR) or have published plans in place to achieve this by 31st of March 2015.
Having your Summary Care Record (SCR) available will help anyone treating you without your full medical record. They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to.
Of course if you do not want your medical records to be available in this way then you will need to let us know so that we can update your record.
Redwell Medical Centre confirms that your SCR is automatically updated on at least a daily basis to ensure that your information is as up to date as it can possibly be.
GP to GP Record Transfers
NHS England require practices to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers (not for temporary registration).
It is very important that you are registered with a doctor at all times. If you leave your GP and register with a new GP, your medical records will be removed from your previous doctor and forwarded on to your new GP via NHS England. It can take your paper records up to two weeks to reach your new surgery.
With GP to GP record transfers your electronic record is transferred to your new practice much sooner.
Redwell Medical Centre confirms that GP to GP transfers are already active and we send and receive patient records via this system.
Patient Online Access to Their GP Record
NHS England require practices to promote and offer the facility to enable patients online access to appointments, prescriptions, allergies and adverse reactions or have published plans in place to achieve this by 31st of March 2015.
Redwell Medical Centre confirms that Patients can access online booking and cancelling of appointments and can order repeat medication on line via our website. A log in and password is required from the practice.
Data for commissioning and other secondary care purposes
It is already a requirement of the Health and Social Care Act that practices must meet the reasonable data requirements of commissioners and other health and social care organisations through appropriate and safe data sharing for secondary uses, as specified in the technical specification for care data.
At Redwell Medical Centre we have specific arrangements in place to allow patients to “opt out” of care.data which allows for the removal of data from the practice. Please see the Reception team for the opt out form.
Redwell Medical Centre confirms these arrangements are in place and that we undertake annual training and audits to ensure that all our data is handled correctly and safely via the Information Governance Toolkit.
Staff will assist in the appropriate way to help with users of wheelchairs, partially or non-sighted patients, or those with other special needs as requested
Accessible Information Standard
Conforming to the Accessible information Standard, part of the Health and Social Care Act 2012 is a requirement. It has been put in place to ensure that people who have a disability, impairment or sensory loss are able to access and understand any information or communication support that they need. The Practice will make sure that patients and service users and their carers and parents, can access and understand the information they are given. This includes making sure that patients receive information in the format most appropriate to their needs, for example in large print, easy read or via email. The practice will also make sure that people receive necessary support with communication, for example BSL, interpreter, deaf/blind manual interpreter or an advocate. We will ensure that signage is clear and offer private room facilities for patients who may have communication, reading or writing difficulties. We will promote the induction loop system, signs for which are clearly displayed in reception.
The Practice will
Training and Skills
The Practice will support staff with training for disability awareness and patient handling.
The Practice will audit its facilities on significant changes to the premises.
We have allocated a Named Accountable GP for all of our registered patients. New patients joining us will be advised of their Accountable GP at the point of registration. If you do not know who your named GP is, please ask a member of our reception team.