During the Covid-19 pandemic, to protect our patients and our staff we have had to put a number of procedures in place as follows:
- All appointments will be done via telephone triage and you will only be invited up to the surgery by a clinician if absolutely necessary.
- Necessary booked treatment area appointments and blood taking will continue to go ahead.
- The front doors remain locked but an intercom has been installed that you will need to ring if you have to attend the surgery.
- Prescriptions can be requested by phone, post, your pharmacy, letter box (at the front of the building), or online via Patient Access if you are registered for this service.
- All prescriptions will be sent electronically to your nominated pharmacy.
- If you or anyone in your household has symptoms of Covid-19, please do not attend the surgery, You must follow the isolation guidelines as set by the government.
If you attend the surgery you must wear a face covering. Unfortunately the practice does not have sufficient stock to provide these.
Redwell Medical Centre would like to thank all of its patients for their understanding during this difficult time.
We are aware that some patients might be understandably anxious about the government’s recent announcements around the use of face masks in various public settings. GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask. The responsibility for issuing exemptions lies with the transport provider not your GP. Similarly, practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but considers them to have another reason to be exempted.
Government advice on the use of face coverings can be found on the Coronavirus (COVID-19): safer travel guidance for passengers page within the Gov.uk website.
Some people don’t have to wear a face covering including for health, age or equality reasons. Some transport staff may not wear a face covering if it is not required for their job.