We try to give you the best service possible at all times, but there may be occasions when you feel dissatisfied with the service the practice provides for you. If this is the case, this practice operates a procedure for the investigation of complaints, and the consideration of suggestions. We hope you will give us an opportunity of looking into, and if necessary correcting, any problems that may have arisen or mistakes that have been made.
For more information on our complaints procedure please download our leaflet below:
Using our complaints procedure does not affect your right to complain to the health authority if you so wish.
If you wish to make a suggestion or a complaint, please contact the complaints team, by telephone on 01933 423424, or in writing if you prefer. They will take full details of your suggestion or complaint and decide how best to undertake the investigation.
Complaints will be acknowledged in writing within 3 working days, and we aim to give you a full explanation within 10 working days. If this is not possible, we will explain the reason for the delay, and give you a revised date for completion of the investigation. If appropriate we will suggest a meeting with you to discuss the matter, when you can bring a friend or relative with you if you wish. After that we hope that you will feel satisfied that the matter has been resolved.
Please note that we have to respect our duty of confidentiality to patients, and a patient’s consent will be needed if a complaint is not made by that patient directly.
Giving feedback
To provide feedback:
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 01933 423424
