All consultations are by telephone or face to face appointment and should be booked through the receptionist at the surgery. Please note, most appointments are 10 minutes long so if you have more than one problem, a separate appointment should be made. However, we do realise that some problems may take longer than others so if the surgery does not run strictly on time, please be patient.
If you are unable to keep your appointment, please cancel in good time so that we can offer it to someone else. If you do not cancel, it will be recorded as a “did not attend” on your records.
We try very hard to see patients when they need to be seen so please try to help us to help you by explaining what your problem is to the receptionist so that they can book you in with the most appropriate Healthcare Professional.
The Doctors have asked our receptionists to request some brief information about the nature of your problem when you contact us to arrange an appointment, this will enable us to direct you to the most appropriate Healthcare Professional.
Most appointments are usually only for 10 minutes.
If you have several problems you wish to discuss it may not be possible to deal with them all in 10 minutes and you may be asked to rebook on another day.
If the Clinician is running late (as often occurs) it is usually because the patient’s problems are taking more than the allotted 10 minutes to sort out or because they are having to speak to Specialists at the hospitals.
In order to minimise the wait for patients, we have increased consultation times and allowed gaps in the surgeries for catch-up time.
Keeping strictly to time would mean ending the consultation after the allotted 10mins which we feel wouldn’t be acceptable.
Even if you haven’t been to the Doctors for several years and you have a lot of problems to discuss then you may need to make another appointment at a later date or if you have several problems you can ask for a double appointment. It is also best to avoid discussing other medical problems during your medication review unless it’s related to your current conditions and medications.