In line with all the practices in Wellingborough, from Friday 8th November, we are changing our appointment system by using an online tool called Anima. For more information about this system, click here.
All appointments are either by face to face or telephone. Unfortunately we are not able to specify a time for telephone appointments. Please note all calls are recorded which may be used for training purposes. Please note, most appointments are 10 minutes long so if you have more than one problem, a separate appointment should be made. However, we do realise that some problems may take longer than others so if the surgery does not run strictly on time, please be patient.
Care Navigation
All of our receptionists are appropriately trained in Care Navigation and will ask you some brief information about the nature of your problem so that we can direct you to the most appropriate Healthcare Professional. We have GPs, an Advanced Pharmacist, Advanced Nurse Practitioner, Specialist Nurse, Nurse Practitioners, Nurse Associate and Health Care Assistant. As well as this we have access to appointments within our PCN (Primary Care Network) which includes Physiotherapists, Paediatric Nurse Specialists, Adult Hub Clinicians, Pharmacists, Paramedics and the Paramedic Home Visiting Team.
Same Day Appointments
We offer same day appointments that can be requested via Anima from 7.30am.
Routine Appointments
We offer routine appointments that can be booked in advance. All appointment requests must be submitted through Anima. Depending on your problem, a Clinician will triage your request and offer you the most suitable appointment.
Enhanced Access Appointments
Wellingborough Hub is a GP led evening and weekend service where local GPs and other clinicians offer a range of services for patients registered with a GP practice in Wellingborough.
These are available as follows:
- 18:30 – 20:00, Monday to Friday
- 08:00 – 12:00, Weekends
- 08:00 – 12:00, Bank Holidays
All appointments will be located at Albany House Medical Centre, Queen Street, Wellingborough, NN8 4RW.
In order to book an appointment at the Extended Access Hub, please submit a request through Anima specifying you would be happy to have an appointment at the Extended Access Hub.
Home Visits
Home visits are for patients who are too ill to attend the surgery. Day time visit requests should be made ideally before 10:00am and submitted through Anima as a ‘medical request’. The Clinician will triage your request and let you know the outcome.
Only emergency visit requests will be accepted after this time.
Please remember we can see three or four patients in the surgery in the time taken for an average visit.
Unfortunately we cannot provide a home visits for anyone outside of our catchment area.
Treatment Area Appointments
We offer a range of appointments including dressings, injections, smear tests, swabs, bloods, blood pressure readings, ECGs and health checks. All appointments need to be pre-booked in advance.
Please request an appointment through Anima or alternatively for Treatment Area you can contact us to book on 01933 423424.
We do have limited same day capacity for things such as minor injuries, minor cuts/scalds etc but would advise you to attend your nearest Urgent Care Centre or Accident and Emergency Department.
Our nurses also run travel clinics, for more information please visit our dedicated travel page.
Blood Tests
All blood tests at Nene Park and Isebrook Hospital are now by appointment only and can only be booked by either visiting the website: www.kgh.nhs.uk – Phlebotomy Department (Blood Tests) or telephoning 01536 494411. We do have some blood clinics available at the surgery that need booking in advance.
Cancellations
If you are unable to keep your appointment or would like to re-arrange, please do so in good time so that we can offer it to someone else. If you do not cancel, it will be recorded as a “did not attend” on your records. You can cancel your appointment via the NHS App, leaving a message on our answer machine or by speaking to a receptionist.
Appointment Timing
Most appointments are usually only for 10 minutes.
If you have several problems you wish to discuss it may not be possible to deal with them all in 10 minutes and you may be asked to rebook on another day.
If the Clinician is running late (as often occurs) it is usually because the patient’s problems are taking more than the allotted 10 minutes to sort out or because they are having to speak to colleagues/specialists/consultants etc.
In order to minimise the wait for patients, were possible we have increased consultation times and allowed gaps in the surgeries for catch-up/admin time.
Keeping strictly to time would mean ending the consultation after the allotted 10mins which we feel is not always acceptable.
Even if you haven’t been to the Practice for several years and you have a lot of problems to discuss then you may need to make another appointment at a later date or you can ask for a double appointment if we have availability. It is also best to avoid discussing other medical problems during your medication review unless it’s related to your current conditions and medications.
All consultations are by telephone or face to face appointment and should be booked through the receptionist at the surgery. Please note, most appointments are 10 minutes long so if you have more than one problem, a separate appointment should be made. However, we do realise that some problems may take longer than others so if the surgery does not run strictly on time, please be patient.
